Terms and Conditions

1. About these terms

These Terms and Conditions apply when you visit secondbyte.store or place an order through it. The store is operated by SecondByte Store, trading as SecondByte Shop ("SecondByte", "we", "us", or "our"). By browsing, creating an account, or placing an order, you agree to these terms.

These terms are written to be clear and fair. They do not remove or limit a consumer right or remedy that cannot legally be excluded.

2. Contact details

SecondByte Shop is an online business serving customers in Kenya. You can contact us about an order, product, delivery, return, or complaint using:

Email: secondbytecustomerservice@gmail.com

Phone or WhatsApp: 0142201374

Business address: Online

3. Products and condition

Products may be new, refurbished, or used. The condition shown on each listing is part of the product information. Please read the listing before buying, including the description, specifications, included accessories, stock, photos, known marks, faults, and missing parts.

Refurbished and used products may show reasonable signs of previous use. Photos are intended to represent the item accurately; if a photo is illustrative rather than the exact item, the listing will say so. Product availability and stock must be confirmed before an order is accepted.

4. Prices, availability, and order acceptance

Prices are shown in Kenyan shillings (KSh). Any delivery arrangement or additional delivery cost will be explained before dispatch. Products remain subject to availability.

Submitting an order is a request to buy. An order is accepted only when SecondByte confirms availability and payment. If an item becomes unavailable, we will contact you and refund any payment received for that item.

We may correct an obvious pricing, description, or listing error. If a correction affects your order, we will contact you before dispatch and give you the option to continue at the corrected price or cancel for a refund.

5. Customer information and accounts

You must provide accurate name, email, phone, county, town, and handover information. We may contact you to confirm an order or delivery details. You are responsible for keeping your account password secure and must tell us promptly if you suspect unauthorised access.

You may browse and purchase as a guest. Creating an account is optional and allows you to save products, keep a saved cart, and view purchase history.

6. Payment

We accept the payment methods displayed at checkout, including M-Pesa where available. Payment must be confirmed before an order is dispatched. Keep your payment confirmation and order reference until the order is complete.

Never send money to a number or account that has not been provided through the official website or confirmed by SecondByte customer service. If payment cannot be verified, dispatch may be delayed or the order may be cancelled and the reserved stock released.

7. Delivery and handover

Free delivery is available across Kenya. In Nairobi, free delivery is limited to Nairobi CBD. Delivery to other Nairobi areas can be arranged at the customer’s cost. We may also agree on a meet-up, courier, matatu, or another practical handover arrangement.

Delivery dates and times are estimates, not guaranteed arrival dates. Delays may result from courier availability, weather, transport disruption, incorrect information, or other events outside our reasonable control. We will contact you when we learn of a significant delay.

Please check the package and product when received. If the package is damaged, the wrong item was supplied, or the item is materially different from its listing, contact us promptly with your order number and photos where possible.

8. Cancellations, returns, and refunds

Contact us as soon as possible if you want to cancel before dispatch. Once an order has been dispatched, contact us before returning anything so we can give you the correct return instructions.

If an item is faulty, damaged in transit, incorrect, or materially different from its listing, we will review it and provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, refund, or another lawful remedy.

For a change-of-mind request, the item should be unused where practical and returned with its accessories and packaging. We may inspect the item before approving a refund. Any lawful consumer rights remain unaffected.

Approved refunds are processed within up to 5 business days after approval and may take additional time to appear in the payment account because of the payment provider. We will contact you if we need more information.

9. Warranty and support

No additional seller warranty is offered unless the product listing or written order confirmation expressly states otherwise. Where a listing includes a warranty, its period and reasonable exclusions will be shown there.

This does not remove any consumer right or legal remedy that cannot lawfully be excluded. To request support, contact us with your order number, product name, and a clear description of the issue.

10. Website use and content

You must not misuse the website, interfere with its operation, attempt to access another person’s account or information, submit fraudulent information, or use the website to break the law.

SecondByte’s text, branding, photographs, product descriptions, and design are owned by us or used with permission. You may use the website to browse and shop, but may not copy or reuse our content commercially without written permission.

We work to keep the website available and information accurate, but temporary interruptions, typographical errors, and technical issues can occur. We will take reasonable steps to correct issues when identified.

11. Privacy and communications

We use customer information to process orders, confirm payment, arrange delivery, provide support, prevent fraud, and meet legal obligations. Account and checkout emails may include welcome messages, order updates, payment results, receipts, and delivery information.

You can contact us through the website’s Contact us form. We may keep the message and our reply so that we can provide support and maintain an accurate customer-service record.

12. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, or removes a consumer right or remedy that cannot legally be excluded.

To the extent permitted by law, SecondByte is not responsible for indirect or unforeseeable loss, or for delays caused by events outside our reasonable control. This does not affect your rights where a product is faulty, incorrectly described, or otherwise covered by a legal remedy.

13. Complaints and disputes

Please contact us first so we can try to resolve any complaint. Include your order number, the product concerned, and the outcome you are seeking. We aim to acknowledge customer-service messages promptly and will investigate fairly.

These terms are governed by the laws of Kenya. Any dispute will be handled by a court or lawful dispute-resolution process with authority under Kenyan law.

14. Changes to these terms

We may update these terms from time to time. The page will show the effective date. Changes apply to future orders; the terms in effect when you placed an order continue to apply to that order unless a change is required by law or agreed with you.